Airlines and baggage

Airlines and baggage

Hello Poor Skillers!
I recently flew a domestic flight within Australia with Tiger Airways. I borrowed a suitcase off my friend, but when I arrived in Perth I found that the zips had been ripped off the case. They were in perfect, immaculate condition before this.

The bit with the arrows was still on the case, so it was openable, but the part holding the puller was now open and forced to one side. When I arrived back in Melbourne, that part was gone, and now all that's left are the parts shown with the arrows.
I replaced my friend's suitcase straight away, and attempted to contact Tiger about compensating me for a replacement, as it was not my fault that the suitcase is now virtually unzippable.
Went to their website, got the number (which for me is a local number). Called them multiple times, went through their menu, and every single time, whichever number I pressed, I went nowhere, and just listened to dead silence. I couldn't not get through. So I went back to their website to look for an email address, and, lo and behold, I have to write to them in person if I want to contact them.
I need advice: What are my chances of getting some compensation? I checked the baggage ticket, and all it stated was that Tiger would not take responsibility resulting from prior damage, which doesn't apply in this situation.
Is it worth writing and waiting ages for a response?


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