FTD.com complaint

FTD.com complaint

Just a warning for anyone considering ordering a gift plant through FTD.com. My husband got me a miniature rose for Valentine's Day (he's in Iraq, so mail order was the only way to go), and it was infested with aphids. I didn't realize until after they had infected my other houseplants. My fuchsia was especially hard hit, but they're also on the new growth on my dwarf citrus trees. I called FTD to complain, and the CSR said, "Sorry. There's nothing I can do for you." I've complained to the BBB, but I also want to warn other consumers: FTD plants are infested with aphids, and they don't care! Update: This was shipped via DHL from TN (I'm in Iowa). As far as I can see, there was no indication that the plant came from anyone other than just "FTD". Anyway, FTD just called me (mere hours after my BBB complaint), apologized profusely (I requested an apology in my complaint) and offered a replacement (um, no thanks) or refund (which I accepted). I'll still never do business with them again. I've never been happy about those home-invading Asian lady beetles before! Whenever I find one in the house, I move it to my plants. I'm also manually cleaning the leaves at least every other day.
Daughter’s New Room

Daughter’s New Room

Hollyhock

Hollyhock

Harvest

Harvest

Done for the Spring, I think.

Done for the Spring, I think.

Cabbage question

Cabbage question

Plentiful Harvest! Many Firsts!

Plentiful Harvest! Many Firsts!